I am a British Pensioner and lives in Adelaide South Australia for the last 4 years. On the first of February 2018 electricity was turned off to my residence by S A Power Network. A note was stuck into my front door to state that this was at the advice of my Electicity Retailer. I had until that time received no previous communication either from my energy retailer or from S A Power Network. My electricity retailer was Simply Energy with whom I had a contract for the supply of Electricity and Gas for two year period beginning from the 12th September 2016. I therefore contacted Simply Energy my retailer who informed me that my account had been transferred to AGL. (A company that I had never heard of before that date). Simply Energy were unable to give me any explanation as to how or why the account was transferred to AGL when I had a legally binding contract with them. They were also unable to reconnect me for more than 36 hours. I had to rely on AGL to finally issue instructions t...